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FAQ

  • Do you ship Internationally?
    We ship to most European countries - Germany France Belgium Greece Italy Netherlands We are not responsible for any customs charges.
  • Can I return my item if it doesn’t fit?
    Unfortunately, The pooch company only offer replacements/returns if the product has defects. Please ensure you use our size guide to avoid ordering the wrong size.
  • Missing parcels
    We are not responsible for any stolen or missing packages. Please contact Royal Mail for any delivery problems.
  • Incorrect information provided whilst ordering
    The Pooch Company are not responsible if your order has been sent to an incorrect address that you have provided.
  • What should I do if my order has not arrived?
    If you have not received your order within 10 working days of placing your order then please contact us with your reference number.
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